Refund & Exchange Policy

Return, Exchange & Refund Policy

We want you to LOVE every Funfinity purchase! But if something’s not quite right, we’re happy to help you out.

Returns & Exchanges

You can request a return or exchange if:

● You received the wrong product

● The product is damaged or broken

● Items are missing from your order

Important: An unboxing video is required to process any return or exchange request—please record the unboxing when opening your package.

You must request the return or exchange within 3 days of delivery, provided that:

● Items are in their original condition

● Tags are attached

● Product is unused and undamaged

Customers must return items via a traceable courier at their own cost, and include:

● A copy of the invoice

● A brief reason for the return

Delivery charges are non-refundable.

Refunds (If Applicable)

A refund is only applicable if the product is:

● Broken or faulty, and

● Reported to us within 72 hours of delivery via email at funfinitypk@gmail.com

Once your return is received, we will notify you by email/message. After inspection, we’ll inform you if the refund is approved or rejected.

If approved, your refund will be processed within 5 working days (excluding Sundays) and credited to your original or requested payment method.

Important deductions:

● A portion for government taxes and payment gateway/platform fees will be deducted (i.e, ~4% for government tax, ~5% for payment gateway fees if applicable)

● Shipping charges are non-refundable

Important Note (Non-Returnable / Non-Exchangeable Items)

The following items cannot be returned or exchanged:

● Inflatable toys

● Factory-sealed products

● Remote-controlled or battery-operated items

● Not-for-profit or promotional products

Return Address

Please send your return parcel to the following address after confirmation from our support team:

Funfinity
Warehouse #12, Circular Road, Farooq Gunj Mohalla, Lahore, Pakistan
+92 336 4012146

(Please do not send any items back without prior confirmation from our team.)

Contact & Address

For any help, contact us at:
funfinity.pk@gmail.com
WhatsApp: [+92 336 4012146]